The management of conflict is a central challenge in all human relationships. Our conflicts can be exacerbated by the differences between us. We may have preconceived notions or opinions of people based on their gender, age, religion, sexual orientation, race or a myriad of other characteristics. These beliefs can get in the way of our productivity and may lead to destructive conflicts. We can’t eliminate conflict from our work lives. However, QMR has created a number of programs to help ensure that workplace conflicts are constructive and respectful.

QMR’s 4-program set, The Diversity Series offers employees an opportunity to explore the benefits a diverse workplace offers. At the same time we look at the conflicts that can result when people of different backgrounds or beliefs work side by side and ways to manage those conflicts. Modules address gender, sexual orientation, race, ethnicity, language, religion, age and physical ability workplace issues. For more information about this program, click here.

The largest generation in history is now entering the workforce. In the next few years, "Gen Y" will constitute 38% of all employees.

QMR’s 2-part program, AWESOME!, explores what makes Generation Y different. What experiences have influenced their attitudes, values and work styles? What do they need to be successful at work? How can organizations engage and inspire them to maximize their impact and productivity? For more information about this program, click here.

How should we communicate in a world where differences in perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? We can all benefit from learning the tools of dialogue - how to communicate across differences in a way that is both respectful and effective. Dialogue is how you communicate when you're having trouble communicating.

Through a series of short dramatizations the unique Dialogue - Now You're Talking! series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. For more information about this program, click here.

QMR's new 3-program series, PATTERNS, is intended to explore the behavioral side of sexual harassment, arming employees and managers with the tools they need to effectively prevent incidents in the first place, and to respond appropriately when they either feel harassed or are aware of harassment occurring. For more information about this program, click here.

Harassment goes beyond gender issues. Racial, religious, ethnic and other forms of workplace harassment are equally dangerous to an organization and its employees. QMR’s series You Can STOP Harassment is a 2-program series (one for all employees, the other for managers) that looks at all forms of illegal work-related harassment. For more information about this program, click here.