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Quality Media Resources, QMR, produces training videos on HR topics including sexual harassment, general workplace harassment, diversity, conflict management, dialogue, customer service, legal issues, ethics, legal and appropriate use of e-mail, leadership, management skills, dialogue, communication, coaching, mentoring, providing performance feedback, hiring, change management, the ADA, termination, and many other human resources training topics. QMR also distributes HR related CDs and online learning programs on sexual harassment, workplace harassment, legal compliance and other human resource issues.


 

Training Scenes Library

Training Scenes Library

Overview


The QMR Training Scenes Library consists of 6 Volumes of training dramatizations addressing a variety of workplace issues. A panel of experts follows each scene with a discussion of the legal, psychological and business impacts of the issues presented.

The QMR Training Scenes Library is a flexible, powerful and versatile tool. Each scenario can be plugged into an existing training program to enhance it's effectiveness, can be used as a stand alone unit to focus a discussion around a particular workplace issue, can be part of a series of team deliberations to improve communications and productivity, or can be used by an employee or work team to review training issues already visited.

Each Volume Includes a Facilitator's Guide and Handouts. All QMR programs are available in open or closed captioned formats.


Volume 1 - Subtle Sexual Harassment Training Scenes

Program Objectives

Subtle Sexual Harassment Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of workplace sexual harassment. By presenting a wide range of sexual harassment incidents, the training scenes can encourage dialogue that will bring issues out into the open where they can be effectively addressed.

Program Contents

Subtle Sexual Harassment Training Scenes consists of 9 workplace sexual harassment dramatizations, each followed by a discussion of the issues presented. The social, legal and psychological impact of the events in each scene is examined, providing a forum for an open exchange of information and opinions.

The issues addressed include:

  • pressure to conform to the values of your team
  • sexual talk as a form of harassment
  • dating among employees
  • employee/supervisor relationships
  • discussing discomfort about a sexual issue
  • hazing or initiation rites
  • fitting into nontraditional work environments
  • rumors and gossip as harassment
  • when customers harass employees

Volume 2 - Diversity Training Scenes

Also available in French
Aussi disponible en français

Program Objectives

Diversity Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of diversity in the workplace. The training scenes can encourage dialogue that will bring race, gender, sexual orientation, age, religion, physical ability and other diversity issues out into the open where they can be effectively addressed.

Program Contents

Diversity Training Scenes consist of 6 workplace dramatizations, each followed by a discussion of the issues presented. The social, legal and psychological impact of the events in each scene is examined, providing a forum for an open exchange of information and opinions.

The issues addressed include:

  • the strength diversity brings to an organization
  • the organizational costs of fear and prejudice
  • the personal costs of intolerance
  • stereotyping and its impact on productivity
  • sexual harassment as a diversity issue
  • confronting inappropriate workplace behavior
  • the role of third parties in cultural conflicts
  • religious celebrations at work
  • communicating across cultural boundaries
  • the invisible costs of workplace discrimination

Volume 3 - Diffusing Hostility - Customer Service Training Scenes

Also available in French
Aussi disponible en français

Program Objectives

Diffusing Hostility - Customer Service Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion around the complex issues of dealing with hostile customers. The scenes will help customer service personnel develop skills to calm difficult situations, win the customer back into a respectful relationship, identify where organizational procedures negatively impact customer service, provide positive alternatives for angry customers, and know when a hostile customer crosses the line and becomes a safety risk.

Program Contents

Diffusing Hostility - Customer Service Training Scenes consist of 4 workplace dramatizations, each followed by a discussion of the issues presented. These include:

  • recognizing a customer's hot button
  • showing a customer that you hear them and you care about their concerns
  • keeping organizational procedures from angering a customer
  • determining a customer's needs
  • providing creative alternatives to meet customer needs
  • keeping the customer informed
  • putting customer and employee safety first

Volume 4 - Conflict Resolution Training Scenes

Also available in French
Aussi disponible en français

Program Objectives

The Respectful Workplace - Conflict Resolution Training Scenes is intended to provide trainers, managers and employees with a resource to use in developing conflict resolution skills. The scenes will help employees and supervisors diffuse difficult situations, avoid escalation, improve individual and team performance, and know when a hostile interaction crosses the line and becomes a safety issue.

Program Contents

The Respectful Workplace - Conflict Resolution Training Scenes consist of 6 dramatizations, each followed by a discussion of the issues presented.

The issues addressed include:

  • valuing differences among team members
  • keeping stereotypes from coloring perceptions
  • communicating to diffuse hostile situations
  • working together in a downsizing organization
  • mediating disputes between employees
  • settling conflicts that have become personal
  • clarifying organizational values
  • looking to our interests, not our positions
  • resolving conflicts between employees and their supervisors
  • hearing the other side in a dispute
  • identifying help within your organization

Volume 5 - Coaching & Performance Feedback Training Scenes

Also available in
Spanish and French
También disponible en español
Aussi disponible en français

Program Objectives

These training scenes are designed to assist managers, supervisors and team leaders in their efforts to draw a bridge between the management skills they need and the leadership concepts their organizations are embracing, providing examples of effective coaching in a wide range of situations.

Program Contents

Coaching & Performance Feedback Training Scenes consists of 8 short dramatizations:

  • Scenario #1 - Always Late addresses chronic performance issues, accommodating personal challenges and appropriate peer feedback.
  • Scenario #2 - I Like Things Just As They Are investigates workplace fear and resistance to change.
  • Scenario #3 - GREAT Stuff looks at positive performance feedback, coaching exceptional employees and creating learning environments.
  • Scenario #4 - Attitude explores overcoming peer cynicism as well as peer coaching for managers.
  • Scenario #5 - Maximizing Potential deals with coaching under-performing employees and coaching more experienced team members.
  • Scenario #6 - Do You Smell Something? focuses on counseling around personal issues and uncomfortable situations.
  • Scenario #7 - Lest I Offend You discusses feedback and discrimination concerns and the impacts of delayed feedback.
  • Scenario #8 - 360° Feedback looks at how to receive feedback as a team leader.

Volume 6 - You Can STOP Harassment Training Scenes

Also available in Spanish
También disponible en español

Program Objectives

These training scenes are intended to encourage employees, supervisors, team leaders and managers in public and private sector organizations to take responsibility to help end all forms of harassment in their workplaces. The scenarios present familiar situations of workplace harassment and strategies to stop the undesired behavior.

Program Contents

You Can STOP Harassment Training Scenes consists of 7 dramatizations. Each addresses a different type of workplace harassment.

  • Scenario #1 - Sexual & gender harassment
  • Scenario #2 - Racial harassment
  • Scenario #3 - Sexual orientation harassment
  • Scenario #4 - Religious harassment & retaliation
  • Scenario #5 - Racial & sexual harassment
  • Scenario #6 - Ethnic & religious harassment
  • Scenario #7 - Same sex harassment

Volume 7 - PATTERNS Training Scenes

Program Objectives

These training scenes are intended to explore the behavioral side of sexual harassment, arming employees and managers with the tools they need to effectively prevent incidents in the first place, and to respond appropriately when they either feel harassed or are aware of harassment occurring.

Program Contents

  • Scenario #1 - The Habitual Harasser - sexual harassment by a coworker
  • Scenario #2 - The Bully - same sex harassment by a coworker
  • Scenario #3 - The Smitten Harasser - sexual harassment by a supervisor/manager
  • Scenario #4 - The Jilted Harasser - hostile environment harassment and retaliation
  • Scenario #5 - The Ostrich - managers who won't intervene in harassment situations
  • Scenario #6 - The Chameleon - managers who say one thing about harassment but do another
  • Scenario #7 - The Mother Hen - over-reacting to a harassment report
  • Scenario #8 - The Wounded Tiger - manager retaliation once charged with sexual harassment

Support Materials

Each volume of The QMR Training Scenes Library comes with a facilitator's guide and handouts. With the purchase of the program, QMR grants you license to make as many copies of the Guides or handout/transparency pages as you need for your organization's use.


Training Applications

QMR Training Scenes can be used in a variety of training applications:

For the professional trainer, it can be a valuable resource to plug into or enhance an existing training program. It can also be used for short refresher courses, to revisit training that has already been completed.

For the supervisor or manager, it can provide a modular tool to focus on-site training sessions around workplace issues. As the training function becomes decentralized in many organizations, such tools are increasingly useful.

Because each scene can be an independent unit, QMR Training Scenes can be the basis of a weekly (monthly) work group discussion around a variety of issues. The resource is flexible, easy to use and can be adapted to a wide range of training applications.

 

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