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Training Scenes Library
Overview
The QMR Training Scenes Library consists of 6 Volumes of training dramatizations
addressing a variety of workplace issues. A panel of experts follows each scene with a
discussion of the legal, psychological and business impacts of the issues presented.
The QMR Training Scenes Library is a flexible, powerful and versatile tool. Each
scenario can be plugged into an existing training program to enhance it's effectiveness,
can be used as a stand alone unit to focus a discussion around a particular workplace
issue, can be part of a series of team deliberations to improve communications and
productivity, or can be used by an employee or work team to review training issues already
visited.
Each Volume Includes a Facilitator's Guide and Handouts. All QMR
programs are available in open or closed captioned formats.
Volume 1 - Subtle Sexual Harassment Training Scenes
Program Objectives
Subtle Sexual Harassment Training Scenes is intended to provide
trainers, managers and employees with powerful tools that can stimulate discussion and
promote behavioral changes around the issue of workplace sexual harassment. By presenting
a wide range of sexual harassment incidents, the training scenes can encourage dialogue
that will bring issues out into the open where they can be effectively addressed.
Program Contents
Subtle Sexual Harassment Training Scenes consists of 9
workplace sexual harassment dramatizations, each followed by a discussion of the issues
presented. The social, legal and psychological impact of the events in each scene is
examined, providing a forum for an open exchange of information and opinions.
The issues addressed include:
- pressure to conform to the values of your team
- sexual talk as a form of harassment
- dating among employees
- employee/supervisor relationships
- discussing discomfort about a sexual issue
- hazing or initiation rites
- fitting into nontraditional work environments
- rumors and gossip as harassment
- when customers harass employees
Volume 2 - Diversity Training Scenes
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| Also available in French |
 |  | Aussi disponible en français |
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Program Objectives
Diversity Training Scenes is intended to provide trainers,
managers and employees with powerful tools that can stimulate discussion and promote
behavioral changes around the issue of diversity in the workplace. The training scenes can
encourage dialogue that will bring race, gender, sexual orientation, age, religion,
physical ability and other diversity issues out into the open where they can be
effectively addressed.
Program Contents
Diversity Training Scenes consist of 6 workplace dramatizations,
each followed by a discussion of the issues presented. The social, legal and psychological
impact of the events in each scene is examined, providing a forum for an open exchange of
information and opinions.
The issues addressed include:
- the strength diversity brings to an organization
- the organizational costs of fear and prejudice
- the personal costs of intolerance
- stereotyping and its impact on productivity
- sexual harassment as a diversity issue
- confronting inappropriate workplace behavior
- the role of third parties in cultural conflicts
- religious celebrations at work
- communicating across cultural boundaries
- the invisible costs of workplace discrimination
Volume 3 - Diffusing Hostility - Customer Service Training Scenes
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| Also available in French |
| | Aussi disponible en français |
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Program Objectives
Diffusing Hostility - Customer Service Training Scenes is
intended to provide trainers, managers and employees with powerful tools that can
stimulate discussion around the complex issues of dealing with hostile customers. The
scenes will help customer service personnel develop skills to calm difficult situations,
win the customer back into a respectful relationship, identify where organizational
procedures negatively impact customer service, provide positive alternatives for angry
customers, and know when a hostile customer crosses the line and becomes a safety risk.
Program Contents
Diffusing Hostility - Customer Service Training Scenes consist of 4
workplace dramatizations, each followed by a discussion of the issues presented. These
include:
- recognizing a customer's hot button
- showing a customer that you hear them and you care about their concerns
- keeping organizational procedures from angering a customer
- determining a customer's needs
- providing creative alternatives to meet customer needs
- keeping the customer informed
- putting customer and employee safety first
Volume 4 - Conflict Resolution Training Scenes
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| Also available in French |
| | Aussi disponible en français |
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Program Objectives
The Respectful Workplace - Conflict Resolution Training Scenes is
intended to provide trainers, managers and employees with a resource to use in developing
conflict resolution skills. The scenes will help employees and supervisors diffuse
difficult situations, avoid escalation, improve individual and team performance, and know
when a hostile interaction crosses the line and becomes a safety issue.
Program Contents
The Respectful Workplace - Conflict Resolution Training Scenes consist
of 6 dramatizations, each followed by a discussion of the issues presented.
The issues addressed include:
- valuing differences among team members
- keeping stereotypes from coloring perceptions
- communicating to diffuse hostile situations
- working together in a downsizing organization
- mediating disputes between employees
- settling conflicts that have become personal
- clarifying organizational values
- looking to our interests, not our positions
- resolving conflicts between employees and their supervisors
- hearing the other side in a dispute
- identifying help within your organization
Volume 5 - Coaching & Performance Feedback Training Scenes
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Also available in
Spanish and French |
 |  | También disponible en español |
| | Aussi disponible en français |
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Program Objectives
These training scenes are designed to assist managers, supervisors and team leaders in their efforts to draw a bridge between the management skills they need and the leadership concepts their organizations are embracing, providing examples of effective coaching in a wide range of situations.
Program Contents
Coaching & Performance Feedback Training Scenes consists of 8 short dramatizations:
- Scenario #1 - Always Late addresses chronic performance issues, accommodating personal challenges and appropriate peer feedback.
- Scenario #2 - I Like Things Just As They Are investigates workplace fear and resistance to change.
- Scenario #3 - GREAT Stuff looks at positive performance feedback, coaching exceptional employees and creating learning environments.
- Scenario #4 - Attitude explores overcoming peer cynicism as well as peer coaching for managers.
- Scenario #5 - Maximizing Potential deals with coaching under-performing employees and coaching more experienced team members.
- Scenario #6 - Do You Smell Something? focuses on counseling around personal issues and uncomfortable situations.
- Scenario #7 - Lest I Offend You discusses feedback and discrimination concerns and the impacts of delayed feedback.
- Scenario #8 - 360° Feedback looks at how to receive feedback as a team leader.
Volume 6 - You Can STOP Harassment Training Scenes
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| Also available in Spanish |
| | También disponible en español |
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Program Objectives
These training scenes are intended to encourage employees, supervisors, team leaders and managers in public and private sector organizations to take responsibility to help end all forms of harassment in their workplaces. The scenarios present familiar situations of workplace harassment and strategies to stop the undesired behavior.
Program Contents
You Can STOP Harassment Training Scenes consists of 7 dramatizations. Each addresses a different type of workplace harassment.
- Scenario #1 - Sexual & gender harassment
- Scenario #2 - Racial harassment
- Scenario #3 - Sexual orientation harassment
- Scenario #4 - Religious harassment & retaliation
- Scenario #5 - Racial & sexual harassment
- Scenario #6 - Ethnic & religious harassment
- Scenario #7 - Same sex harassment
Volume 7 - PATTERNS Training Scenes
Program Objectives
These training scenes are intended to explore the behavioral side of sexual harassment, arming employees and managers with the tools they need to effectively prevent incidents in the first place, and to respond appropriately when they either feel harassed or are aware of harassment occurring.
Program Contents
- Scenario #1 - The Habitual Harasser - sexual harassment by a coworker
- Scenario #2 - The Bully - same sex harassment by a coworker
- Scenario #3 - The Smitten Harasser - sexual harassment by a supervisor/manager
- Scenario #4 - The Jilted Harasser - hostile environment harassment and retaliation
- Scenario #5 - The Ostrich - managers who won't intervene in harassment situations
- Scenario #6 - The Chameleon - managers who say one thing about harassment but do another
- Scenario #7 - The Mother Hen - over-reacting to a harassment report
- Scenario #8 - The Wounded Tiger - manager retaliation once charged with sexual harassment
Support Materials
Each volume of The QMR Training Scenes Library comes with a facilitator's guide
and handouts. With the purchase of the program, QMR grants you license to make as many
copies of the Guides or handout/transparency pages as you need for your organization's
use.
Training Applications
QMR Training Scenes can be used in a variety of training applications:
For the professional trainer, it can be a valuable resource to plug into or enhance an
existing training program. It can also be used for short refresher courses, to revisit
training that has already been completed.
For the supervisor or manager, it can provide a modular tool to focus on-site training
sessions around workplace issues. As the training function becomes decentralized in many
organizations, such tools are increasingly useful.
Because each scene can be an independent unit, QMR Training Scenes can be the
basis of a weekly (monthly) work group discussion around a variety of issues. The resource
is flexible, easy to use and can be adapted to a wide range of training applications.
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